CUSTOMER: Please read the instructions below & important new cancellation instructions carefully, if you do not find the answer to your question here, please contact us at 📧 firstname.lastname@example.org and wait patiently for us to help you!
🔵 Classes can be booked no earlier than two weeks in advance. You can pre-register for the class online, after which the entry to the class will be stamped with a stamping device on site or you will enter your information in the machine without a stamping card. This is valid from Monday 1.2. from, you can pick up a new stamping card at the checkout starting tomorrow.
🔵 Having trouble logging in? Press “Need a new password”, enter the e-mail you used in the old operating system and if it still does not work, contact us by e-mail and we will create a new password for you.
🔵 Don’t you see products, but you should have them? Most likely your dance card has not been recorded in the data transfer, but no worries, we will take care of it by email. Just tell us your name and we will transfer the card to your use!
🔴 In order for a customer to book hours at Mindbody, they must accept the cancellation policy through Mindbody. Cancellation policy will take effect once you accept them. Without approval, you will not be able to book hours.
🔴 Classes must be canceled no later than five (5h) before the start of the class. Otherwise we charge an hour to the dance card or to the anytime card user (membership, semester & Anytime) we send a € 10 fine. An exception is the medical certificate submitted to us. An hour not stamped on site is also considered a cancellation.
🔴 Strict cancellation conditions are unfortunately due to dozens of irrevocable hours every day, which is a financially unprofitable activity for us. Therefore, in a difficult situation, we will have to introduce stricter cancellation conditions so that as many people as possible can dance.
🔵 Waitlist: If you register for an hour that is full and you are in the queue, you will be notified by e-mail when a place is available for the hour. The queue must be confirmed so that we know you have accepted the seat. We can also manually confirm locations on site.
🔵 Did you buy another dance card in the offer that you activate later? Put us an e-mail and we will transfer it to the new system!
🔵 Have you already downloaded the Mindbody App for your use? (Mindbody) You can book and cancel classes conveniently and easily here! 🤩 Baila Baila’s own app will come in a couple of weeks. Buy the product online in advance and then use the App or if you already have a valid product, it will already appear in the app!
Muchas gracias for your patience! Wincent’s starred Instructional Video on stamping devices and class sign-ups will be coming to our YouTube channel, which we will link to for you.